This is the user agreement which governs the purchase by you of the services and products we provide. We are Airborn Limited,  ("Airborn","Airborn Direct" "we", "us") however not all of the products or services we provide are supplied by us, and in those circumstances the contract for the product and/or service will be between you and that third party.
General Section - please note that this section relates generally to your use of the website and to all products purchased. Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the website. We will not allow you to purchase any products from the website unless you have confirmed that you have read these terms.
Except when booking 'Holiday Product' ( defined below) our Channels operate to an agency model. This means that we act as a disclosed agent for third party suppliers, such as a hotel, tour operator, cruise company or an airline. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them via our online contact form. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products package travel, we act as principal. This means that the contract for the product is between you and us. Don't worry we will let you know where we act as principal and where we act as agent.

1. All products sold through the website are not an offer by Airborn to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. We will send you an e-mail acknowledging that we have received your order when you make a purchase from the website. We will confirm your contract by sending you a "confirmation" email or letter once money has been taken by us from your credit or debit card..
   
2. Where your contract is not with Airborn but with a third party supplier such as a hotel, cruise company or airline, Airborn may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
   
3. You undertake to us that the details you give to us while using the Website are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
   
4. If there are any changes to the details supplied to us by you it is your responsibility to inform Airborn via our online contact form or by contacting our Customer Services as soon as possible.
   
5. We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.
   
6. Our website will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and a hotel to another at the same time. If you make that kind of booking we will not give you a refund.
   
7. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating the website there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on the website being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
   
8. Airborn does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties. 

Specific Terms - Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail:

Click below for Terms and Conditions relating to:  

• A Data Protection and Privacy
• B Flights.
  1. Scheduled Flights
  2. Charter Flights
  3. No Frills Flights
• C Holidays and other travel related products ("Holiday Products")
• D Hotels
• E Car Hire and Car Parking
• F Travel Insurance
• G Other Miscellaneous Section

A. Data Protection and Privacy Policy

1. Please find below our privacy policy for the Airborn website which shall be deemed to be incorporated into these terms and conditions. We are Airborn Ltd and our registered address is 83 High St Rayleigh Essex SS6 7EJ. Airborn takes the privacy of its customers' data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of our website. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons. 
    
2. When do we collect data?

   We can collect data on you from a variety of different sources these include.

   1. When you purchase products or services from the website.
   2. When you become a subscriber;
   3. When you speak to our customer services personnel;
   4. Via explicit data capture measures, for example by entering competitions and completing surveys;
   5. Via implicit data capture measures such as studying which pages you read the most and the use of cookies.
   In any of the above cases the data we collect could be personal data. 

3. What do we do with your personal information? When you buy anything via the site or give us any personal data as indicated above , we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.  
   
4. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. 
    
5. By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you. 
    
6. Airborn retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. 
    
7. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent. 
    
8. For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK. 
    
9. Cookies

   Each web site owned and operated by Airborn  uses cookies. A cookie is a small text file of which there are three types:

   Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.

   Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels in London last time you were on the site and we have a great hotel deal we may use this cookie to recognise you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.  

10. Third Party Cookies: You may have noticed that sometimes we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these.

    Although you cannot block "session" cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need.  

11. Data
    In the UK we operate and are registered in accordance with applicable data protection legislation. 
     
12. Consent
    By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Airborn in the manner set out in this Privacy Policy. Some information and e-mails sent to Airborn may be used as testimonials but no e-mail address or contact details will be displayed. 
    
13. Opt-Out Policy
    Airborn Direct Newsletter subscribers have the option to opt-out of receiving further information from us.
     
14. Change/Modify Details
    To change your details, please write to the following address enclosing your correct details: Airborn Direct, Airborn House, 12 Bridge Close, Romford Essex RM 7 0AU
     
15. If you need to Modify or Change your personal details after you have made a purchase on the site please contact us as soon as possible. 
     
16. Contact
    If you have any questions or concerns about the information we hold about you, you can write to us at Airborn Direct, Airborn House, 12 Bridge Close Romford Essex RM7 0AU   

B. Flights

Please ensure that you provide AIRBORN DIRECT with the correct ages of any children and infants travelling with you or on whose behalf you are making a booking. Infants must be older than 2 weeks to be permitted to fly and younger than 2 years (on return date). Although infants will not be allocated a seat or baggage allowance on an aircraft, they will be issued a ticket. No more than 1 infant may travel with 1 adult at any time. Please ensure that you and the passengers on whose behalf you made the booking have all the required documentation and information required at check-in. Please be aware that due to different time zones your arrival and departure dates on long-haul flights may vary by 1 or 2 days either way.

All flights (charter and scheduled) may be subject to change. Notification of any alteration will be forwarded onto you as soon as AIRBORN DIRECT is advised.

If you are booking domestic or connecting flights in conjunction with your international flights, you should be aware that it is possible that your international flight times could be altered, which may affect your connections. In an effort to avoid this, AIRBORN DIRECT would suggest that you book domestic flights that can be changed or refunded.

Baggage allowance differs depending on the carrier and the type of ticket. The permitted baggage allowance appears on your flight ticket. Low cost airlines generally have lower baggage allowances and some low cost airlines may charge for checking-in baggage and, where the option is available, it may be cheaper to check baggage in online. It is your responsibility to ensure that your baggage is within the relevant weight allowance before you travel. 
 

Liability for baggage whilst in the hands of the air or sea carriers is governed by the Warsaw Convention, Hague Protocol or Athens Convention. For claims for missing or damaged baggage you must follow the rules either on the back of your ticket or on the conditions of carriage provided by the relevant airline. In the event that your baggage is lost or damaged, you must obtain a Property Irregularity Report from the handling agent at the airport. Failure to obtain this report could result in the repudiation of any insurance claim. The Montreal Convention states that claims should be made to an airline in writing within specified time limits. The time limits are: damaged baggage – 7 days from the receipt of the bags, delayed baggage – 21 days from delivery; and lost baggage – no time limit specified in the Montreal Convention, but AIRBORN DIRECT advises that the complaint should be made as soon as possible after the bag has been missing for 21 days or after the airline has declared the bag lost if sooner. 

 All chartered and scheduled flights are subject to change by the relevant airline and/or tour operator. AIRBORN DIRECT will endeavour to advise as soon as information becomes available of any cancellations, delays and/or changes to flights. AIRBORN DIRECT recommends that you allow a minimum check-in time of 3.5 hours for long-haul flights and 2.5 hours for short-haul flights. Should you be required to collect your tickets at the airport prior to checking-in, please make allowance for this.

(i) Scheduled Flights  

1. When you purchase a flight from the website you are using a service provided by Airborn Limited. Airborn Limited is registered in England and Wales with registered number 03866727. Its registered address is 83 High St Rayleigh Essex SS6 7EJ
2. Generally, the more flexible the ticket the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.
3. Bookings made online through our secure server are bonded by Airborn Limited under their ABTA Licence, J1829, and/or their IATA licence 91200760 or as a retail agent for a ATOL holder. Airborn Direct will include a statement on our invoice saying "Airborn Direct acts as an IATA Ticketing Agent" or similar wording, in which case your contract is with the relevant airline (as Principal). 
4. To help you, below are Airborn Limited's general booking conditions. Please read them carefully.
5. Any booking made or order placed by you through this website shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that Airborn Limited are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline.

   Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket. You can find the relevant FLIGHT RULES on the website when you progress through the purchase path.

   You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket. A contract arises between you and the airline when we send you a confirmation e-mail or letter confirming your booking.  

6. Fares All fares are quoted inclusive of taxes. These are added together with any applicable booking fees, delivery fees (see "Tickets" paragraph 9 below) or credit card charges to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract. 
    
7. Reservations In the vast majority of cases Airborn becomes aware of the availability of flights tickets for sale because it connects to large databases operated by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that Airborn purchases the relevant ticket.  

   Be aware that certain airlines do not maintain "real time" seat availability in the GDS/CRS. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Airborn Limited will advise you within 48 hours if this is the case and will do all they can to reinstate your booking. Further, there are a tiny number of airlines (usually small domestic airlines based in the USA) which participate in the GDS/CRS, but do not participate in the UK Ticketing plan. In the unlikely event that you purchase tickets from an airline that does not participate in the UK Ticketing Plan, Airborn will be unable to issue the relevant tickets, and will have to terminate the reservation. In either instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will of course be refunded to you if the reservation is terminated by the airline or us.

8. Tickets. Where possible, we will insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, Airborn will make sure you know exactly where to pick up your tickets.

   Where an airline provides e-ticketing on a specific route this will be the only ticketing option made available. Electronic tickets are stored in the airline's computer rather than printed on paper. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket.

   When you arrive at the airline check in desk you will be required to present an official form of photographic identification i.e. driver's license or passport to receive your boarding pass. Please also note that you must print out your confirmation page or confirmation email to show to the airline. Some airlines may need you to present the credit/debit card you paid with. Because your e-ticket is held in the airlines computer, you cannot forget it or lose it. More importantly, your e-ticket cannot be stolen, saving you the cost of a replacement ticket. You do not have to wait for your e-ticket to be delivered to you.

   Flight tickets will be dispatched approx 7 days prior to departure, except in the instance of late bookings, e-tickets or ticketless airlines. For late bookings made within 2-3 weeks of departure (depending on the tour operator) tickets will be available for collection at the airport. If the above options are not available we will arrange a Ticket On Departure. This will involve additional charges of up to £30 plus any fees payable to the airline. We will inform of all applicable charges before taking payment. For addresses outside the UK there is an additional delivery charge of £40 for a DHL courier. 

    

9. Please contact us no later than 2 working days before departure in the event that you do not receive your tickets. Failure to do so may result in extra charges being levied by the airline.  
   

10. Flight Reconfirmation All onward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. Airborn Limited accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Airborn also take no responsibility for any flight rescheduling en route. 
     
11. Passports/Visas/Health Requirements It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. For passengers flying on a domestic flight, please ensure that you have valid Photo ID (e.g. Passport or Photo Driving Licence). Airborn accept no responsibility if you should be denied boarding or deported due to non-fulfillment of the above. 
     
12. Insurance Airborn strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
    
13. Airline regulations/conditions of carriage Please note that in all transactions Airborn acts as agent of the airlines you have chosen to book on. Please read your ticket wallet for their conditions of carriage. In addition to the terms contained in this Agreement, the terms and conditions imposed by the relevant airline as well as their then current conditions of carriage apply to your contract. You can obtain copies of such terms and conditions and conditions of carriage by contacting the relevant airline or by visiting the relevant airline’s website. Where Airborn Direct is acting as agent and there is any conflict between the terms of this Agreement and the terms contained in a Principal’s terms and conditions and/or conditions of carriage, such terms and conditions and/or conditions of carriage shall take precedence.
     
14. Cancellation / Amendments If you need to change or cancel your travel plans, it is your responsibility to notify Airborn in writing of such request. Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes. After ticket issue cancellation will result in a loss of 100% of total cost of all travel arrangements in most cases.

    Airborn applies an administration fee of £45 per person for any modifications, changes, cancellations to fares and refund applications. This will be regardless of the price or face value of the fare.

    In addition to the Airborn charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as airline charges are notified in those rules depending on whether you wish to cancel or change your flight. If you are holding a booking for which a ticket has been arranged and you do not notify us in writing of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.

    Refunds

    If you want to cancel your journey it is important that you notify us via our contact us page with utmost urgency. This enables us to cancel your reservation with the airline. If you already have your ticket please submit it to us. Tickets must be sent to:

    Flight Ticket Returns, Airborn Direct, Airborn House, 12 Bridge Close Romford Essex RM7 0AU

    Those tickets which are refundable or cancelled by us will be processed and refunded back to your credit card in approximately 6-10 weeks from our receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets which are returned more than 1 year from date of issue are classified as expired tickets and must be submitted to the airline for their authority to refund.  

15. Lost Tickets

    If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline, these refunds can take up to one year to be authorized.  

16. Liability

    As Airborn acts as agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.  Where Airborn Direct acts as an agent Airborn Direct will use its reasonable endeavours to help you resolve any complaint you might have against the Principal.

17. Unreasonable behavior

    If in the reasonable opinion of a person acting in authority you are not fit to travel, he or she may refuse to let you board the aircraft. Normally this happens if such person thinks you are likely to disturb or harm other passengers. In this case your contract with Airborn will end immediately and we will no longer be responsible for you.   

(ii) Charter Flights

In the sale of all charter flights, Airborn Limited acts as a retail agent for various third party suppliers who are ATOL holders. The contract for the charter flight will be between you and the relevant supplier and you will be subject to their terms and conditions. Where Airborn Direct acts as an agent for and on behalf of a Principal our invoice will contain a statement saying "Airborn Direct acts as an agent for…" and then the name of the company with whom you are entering into a contract with. Where Airborn Direct acts as an agent, your contract will be with the company whose name appears as part of the "Airborn Direct acts as an agent for…" statement, such company’s terms and conditions which are available on such Principal’s website, or a copy of such terms and conditions can be obtained from Airborn Direct on request shall apply in addition to the terms of this Agreement.

Flight tickets will be dispatched approx 7 days prior to departure, except in the instance of late bookings, e-tickets or ticketless airlines. For late bookings made within 2-3 weeks of departure (depending on the tour operator) tickets will be available for collection at the airport. If the above options are not available we will arrange a Ticket On Departure. This will involve additional charges of up to £30 plus any fees payable to the airline. We will inform of all applicable charges before taking payment.  

For addresses outside the UK there is an additional delivery charge of £40 for a DHL courier.

Please contact us no later than 2 working days before departure in the event that you do not receive your tickets. Failure to do so may result in extra charges being levied by the airline. In addition as we incur cost in administrating cancellations and modifications, if you ask us to administer any relevant cancellation and/or amendment on your behalf we will charge an administration fee of £45 per person. Please be aware that this fee will be in addition to any charge you may have to pay the supplier. 

(iii) 'Low Cost' /'No frills' Flights    

Note: the service we provide for you in respect of the purchase of standalone (ie not part of a package) no frills/low cost flights (eg from BMI Baby etc) is a different service than the service we provide for the sale of other airline tickets. These special terms apply to that service:  

• In the sale of stand alone low cost/no frills flights (eg from BMI Baby etc) we will search the relevant database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline. We will receive an itinerary/confirmation email from the low cost/no frills airline which we will forward directly to you. 
  
• If you have any query in respect of the flight, please contact our customer services who will approach the relevant airline on your behalf. We will, of course, use our best endeavours to ensure that all of your requests are complied with, however, if the low cost/no frills airline imposes any fee or charge on us to effect these changes, we reserve the right to pass on the charge to you.
  
• You will be subject to the terms and conditions of the relevant low cost/no frills flights which will be deemed to be incorporated into this contract. They can be accessed from the relevant low cost/no frills website.

C. Holidays other holiday related products ("Holiday Products") and holiday bookings which you purchase yourself  

1. When you create your own holiday (for example when you purchase two or more of a flight, hotel, cruise, car hire and/or a tour or excursion) on the website you will be entering into a legally binding contract with Airborn Direct on the terms of this Agreement (defined above).  Holiday product means the prearranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than 24 hours or includes overnight accommodation - transport, accommodation and other tourist services not ancillary to to transport or accommodation and accounting for a significant proportion of the holiday.  The Package Travel, Package Holidays and Package Tours Regulations 1992 places an obligation on AIRBORN DIRECT to provide security for the monies you pay to AIRBORN DIRECT for such 'Holidays Products' reserved by you using this Website. The required security for all holidays products and/or holiday products involving air travel reserved by you using this Website is provided the Civil Aviation Authority (CAA) under the ATOL scheme. AIRBORN DIRECT’s ATOL number is 9786. The terms and conditions which govern that contract can be found during the purchase path for such a holiday.   

2. When you purchase a Holiday Product please remember that, in addition to these terms, you will be subject to the terms and conditions of the third party supplier, such a supplier could include a tour operator, cruise company or an airline. We will provide those terms and conditions to you. 
    

3. Where the supplier of the Holiday Product allows you to cancel or modify a Holiday Product or service you must contact Airborn in writing of such a request. Unless we receive such a written request we will be unable to effect that request. Please note that because the contract for the Holiday Product is between you and the supplier, Airborn have no discretion in deciding whether the Holiday Product can be cancelled or modified. 
    
4. Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of Airborn.
    
5. Please note, some of our Holiday Products are sold "subject to availability" what this means is that we do not confirm your order immediately. We will pass your details onto our suppliers who will check to see if the Holiday Product is available, if it is we will book it for you, if its not we will revert to you directly. 
    
6. If it is not possible to get tickets for Holiday Products to you (e.g. because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, we will make sure you know exactly where to pick up your tickets.  

Package Holiday Accommodation

Please ensure that you take your accommodation voucher with you as without these you may be unable to access your accommodation. AIRBORN DIRECT will send accommodation vouchers to you 7–10 days prior your date of departure. Transfers from the airport to your accommodation is not included unless you have pre-booked and paid for transfers at the time you have made the booking. If you have booked your flights independently, it is your responsibility to advise AIRBORN DIRECT of your flight number and any changes to your estimated time of arrival/departure. 

1. Self catering accommodation will be allocated in either an apartment or a studio which will be made up of either 2 twin beds, or occasionally 1 double bed or a double sofa bed. Put up beds (Z beds) can be used for full occupancy. The facilities will include a hob, small refrigerator, basic utensils and cutlery. Should you require any additional utensils or cutlery, you may be able to obtain this from reception or cheaply from the local supermarket. Clean linen will be provided for the beds and basic hand towels will be provided for the bathroom. However you will need to take your own bath sheets, beach towels, tea towels and dishcloths. Maid service is usually once a week. If you have booked a week duration you will find that the apartment would have been cleaned for your arrival and therefore will not be cleaned again until your departure.
   
2. If you are staying in a hotel you will find the maid service to be more regular. Standard hotel rooms do differ in shape and size but are normally made up of 2 twin beds. A put up bed (or sofa bed) will be provided in the same room for additional guests. Tea & coffee making facilities are not available in every hotel so you may wish to take a travel kettle with you. If your room does not have a mini bar for storing medication, baby's bottles etc, your hotel should be able to offer you a refrigeration service. If entertainment is provided, please note this will cater for a range of nationalities.
   
3. Your room is generally available from approx 2.00pm on the day of arrival. If you have an early hours of the morning flight that arrives after this time, e.g. flights arriving at 01.00am the following morning, your room will be booked from 2.00pm the previous day. This will enable you to immediately access your room when you arrive. Rooms must be vacated early on the day of departure. If you have a late flight home, this will mean that you will be without a room for those final hours. You may be able to pay locally to keep your room or alternatively some establishments can offer use of a courtesy room but this is not guaranteed.
   
4. Some properties will charge a security deposit upon arrival. This will be refunded to you providing there is no damage or breakage to your accommodation when you leave.
   
5. There is not a uniform grading system for hotels or apartments and therefore you will sometimes find that the grading shown in a brochure does not match the grading given by the tourist board. Ratings are awarded based on the facilities and amenities at the accommodation and self-catering properties will be shown as key ratings (e.g. 3 key), whilst hotels will be shown as star ratings (e.g. 3 star). The lower the rating, the less facilities or amenities the property will have. This will be reflected in the price.
   
6. The codes shown on your booking confirmation or accommodation voucher are as follows: RO - room only, SC - self catering, BB - bed & breakfast, HB - half board, FB - full board and AI - all inclusive.
   
7. If meals are included at your hotel, you will find that a buffet service will normally be provided. This will include a variety of dishes to suit all tastes. AIRBORN DIRECT would ask you to remember that the food offered abroad will be different to what you are used to and therefore if you are selective with your food, you should maybe consider self-catering or eating out rather than eating meals offered by the hotels. If you booked into a hotel and have any special requirements, please bring this to the attention of the hotel staff who will do their best to accommodate any request. If you do miss any meals, AIRBORN DIRECT will not be able to provide any refund upon your return. 

D.Hotels

1. All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised on the website. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.  
2. If you wish to cancel your hotel room, please contact our customer services via our contact us page. Please include your order number and details of your cancellation. In the event of cancellation for whatever reason you shall be liable to pay Airborn an administration fee of £20. This is in addition to any cancellation charge the hotel may impose.  
3. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described. 
4. Unless otherwise stated, breakfast, lunch and dinner are not included.  
5. Star ratings may differ according to the country where the hotel is located and are out of the control of Airborn. Therefore Airborn cannot be held responsible for any misconceptions relating to star ratings.  
6. Please note foreign hotel room advertisements displayed on our UK website may have room rates identified in both GBP sterling as well as the local currency, or any other currency as requested by the specific hotel supplier. Unless stated otherwise, at the time of final payment, the room rate you will be charged by the hotel shall be as expressed in the local currency (or in any other currency as determined by the hotel) and not in GBP sterling. Please be aware any subsequent conversion of the local currency to GBP sterling by the hotel on your behalf may differ from the GBP sterling room rate advertised on our UK website. 
   

E. Car Hire